The complaint review process includes the following:
- A complaint must be in writing and delivered to the Registrar of the College. The letter of complaint must be via mail (post), email or the complaint form.
- If the College has jurisdiction to deal with the complaint, the complaint discloses allegations that if proven would constitute professional misconduct, and the complaint is not trivial or vexatious, the Registrar will generally refer the matter to the Inquiry Committee for review and investigation.
- Upon receipt of a complaint, the Inquiry Committee investigates the complaint.
- The investigation of a complaint usually involves the obtaining of further information about the circumstances of the complaint. This may include a review of relevant clinical records and the conducting of investigative interviews.
- The Inquiry Committee may appoint an inspector or an investigator to assist in the investigation of the complaint.
- An inspector appointed by the Inquiry Committee has the legislative powers to make copies of the records of the doctor of chiropractic who is the subject of the complaint. Interviews of both parties may occur.
- A chiropractor who is the subject of a complaint (a Respondent) is entitled under the Health Professions Act to provide the Inquiry Committee with any information he or she believes the committee should consider regarding the complaint. Before being asked to respond in writing to a complaint, the Respondent is provided with a complete copy of all documents that are before the Inquiry Committee for its consideration.
- When the Inquiry Committee has completed its investigation, and after considering any information provided to it by the Respondent, the inquiry committee may:
- take no further action if the Inquiry Committee is of the view that the matter is trivial, frivolous, vexatious or made in bad faith, or that the conduct or competence to which the matter relates is satisfactory,
- take any action it considers appropriate to resolve the matter between the complainant and the registrant,
- request in writing that the registrant does one or more of the following:
- undertake not to repeat the conduct to which the matter relates;
- undertake to take educational courses specified by the Inquiry Committee;
- consent to a reprimand;
- undertake or consent to any other action specified by the Inquiry Committee; or
- direct the Registrar to issue a citation for a disciplinary hearing.
Important note: Please be aware that by making a complaint, you give the College permission to disclose your complaint and related documents to the chiropractic doctor(s) named in the complaint. The information you submit, and any relevant materials gained in the course of an investigation, may also be disclosed to the chiropractic doctor.
WHAT THE COLLEGE CANNOT DO:
- Address concerns or complaints about clinics or other health care professionals who are not registered with the College of Chiropractors of British Columbia.
- Provide diagnoses, referrals or treatment recommendations, or direct a patient’s care.
- Order a registrant to provide compensation or reimbursement to patients, complainants or families.
- Process complaints without notifying the chiropractor(s) about the complaint.
- Address disputes related to business matters.